And the award goes to. . .


Bluffton Hospital is one of only 32 hospitals in the U.S. to receive the Press Ganey 2009 Summit Award.  The national award is presented to health care facilities that sustain the highest level of customer satisfaction for three or more consecutive years.  Bluffton Hospital has ranked consistently in the 99th percentile.
Bill Watkins, Bluffton’s chief administrative officer, credits the hospital’s workforce for their commitment to service excellence.  “They hold themselves and others accountable to that commitment,” says Watkins.
Bluffton Hospital is part of the Blanchard Valley Health System, the parent organization of Blanchard Valley Hospital, Findlay.