Loyal Customers Never Go Out of Style

. January 1, 2018.

Bryant’s Shoes is closing its doors but will still offer shoe repair by appointment only.

A loyal customer deserves loyal treatment, according to one of Findlay’s most well-known downtown businesses. For more than 80 years, Bryant’s Shoe Store, located on South Main Street in Findlay, provided quality shoes and repair services to the community.

Bryant’s was established by owner Jill Bryant Altman’s grandfather, Scott Bryant. Earning a reputation of quality and care, Bryant Altman took over the business after working for years at the store for her mom and uncle.

This past August, Altman decided to close the downtown storefront while maintaining the business operation from her home. “We’re closed but we’re not closed,” Altman explained.

Altman said it’s hard to compete with online providers that millennials and others now use to order shoes. “Some don’t see the need for the quality service until they experience a foot problem,” said Altman. “You can’t fit a foot correctly by Amazon, though.”

Altman said she decided the best option for her business was to base it within her home and cater to her smaller but very loyal customer base. She still offers shoes, mostly special order, and shoe repair by appointment only. She said it is important to meet the needs of her customers such as the elderly and those who can’t drive out of town.

“My customers have been so loyal to me. They have gone out of their way to stay loyal and now I want to go out of my way if they need me,” Altman said. To a schedule an
appointment call 419-422-8894.